Support

Remote support, instant chat, video chat, email, skype, phone; how can we best support you?

With 2 support centres, one in Australia the second in Ireland, we are eager to help and will endeavour to do so at a time that works for you. We are even known to respond to email outside of regular support hours.

You should be able to find answers to most of your questions in our carefully crafted User Guide, which has been designed to work as a quick reference document. Or if you'd prefer helpful support staff are available to assist you with any questions, suggestions or difficulties you encounter. We are here to get you up and running again as quickly and painlessly as possible.

How to get the quickest help

It can help speed up your support experience if you have details about your problem and computer before contacting support. By providing us a few details we will be able to get you back on track all the quicker:

• The version of MudShark you are using.
• A screenshot of any error message.
• A copy of the plan file or MudShark project that is causing you problems.
• Information about the computer you are running MudShark on.

If you are experiencing troubles with the display of plans, take off or results remember that everything in MudShark is rendered out in 3D. You can generally get a good performance boost by keeping your graphics card drivers up to date.

Australia Support Office Official hours of operation: 9am - 5pm AEST Email: support@BrightBoxSoftware.com Skype: BrightBox.Software Phone: +61 2 8007 3336

UK and Republic of Ireland Support Office Official hours of operation: 9am - 5pm GMT Website: www.bsssoftware.com Email: support@bsssoftware.com Phone: +44 20 73075951 Service offered by BSS an authorised support agent of BrightBox Software. This service is only available with the payment of an additional fee. Please contact BSS directly to find out more information.